Job Description
Join our award-winning team at Omaha Tech Solutions as a Remote Tech Support Specialist! We're seeking passionate tech enthusiasts to deliver exceptional customer service while troubleshooting complex issues from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling in a supportive remote environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 2/3 support for enterprise systems and cloud applications
- Document technical solutions and maintain detailed ticket records
- Collaborate with cross-functional teams to resolve escalated issues
- Conduct system maintenance and security updates proactively
- Mentor junior support staff and knowledge base contributors
Qualifications
- 3+ years of enterprise-level tech support experience
- Expertise in Windows/macOS/Linux environments
- CompTIA A+/Network+ certifications required
- Strong familiarity with remote support tools (TeamViewer, AnyDesk)
- CCNA or equivalent networking certification preferred
- Exceptional written/verbal communication skills
- Ability to work independently in a remote setting