Job Description
Join our award-winning team as a Remote Tech Support Specialist with comprehensive paid training! We're seeking motivated individuals in San Antonio to launch their IT careers without upfront costs. Enjoy full remote flexibility while delivering exceptional technical support to enterprise clients. Our 6-week paid training program covers troubleshooting, cloud systems, and customer service excellence. Work from anywhere in Texas while growing your skills with industry certifications and career advancement paths.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 1/2 support for Windows/macOS systems and network infrastructure
- Document cases in CRM systems and maintain SLA compliance
- Collaborate with senior engineers on complex technical escalations
- Train clients on software solutions and security best practices
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Basic understanding of networking concepts (TCP/IP, DNS)
- Customer service mindset with problem-solving aptitude
- Ability to learn technical systems quickly during training
- Strong communication skills (English/Spanish bilingual a plus)
- Reliable internet connection and quiet home office setup
- No prior IT experience required – training provided!