Job Description
Join TechSavvy Solutions as a Remote Tech Support Specialist and launch your IT career tomorrow! We're seeking passionate problem-solvers to provide exceptional technical assistance to our clients across El Paso and beyond. Enjoy the flexibility of remote work while making a real impact in our growing tech community. Benefits include: Competitive salary, health insurance, 401(k) matching, and professional development opportunities. Why work with us? We foster a collaborative, inclusive environment where your skills thrive. Ready to transform lives through technology? Apply now!
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and performance problems
- Install, configure, and troubleshoot Windows/macOS systems and applications
- Document all interactions and resolutions in ticketing systems with precision
- Collaborate with Tier 2 engineers to resolve complex technical challenges
- Proactively monitor client systems to prevent potential disruptions
- Train end-users on best practices for digital security and efficiency
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of technical support experience in a remote environment
- CompTIA A+ certification or equivalent troubleshooting expertise
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Exceptional written/verbal communication skills in English and Spanish
- Strong problem-solving abilities with customer-first mindset
- Experience with ticketing systems (Zendesk, Jira) and remote access tools