Job Description
Join TechSolutions Pro as a Senior Remote Tech Support Specialist and transform your career with high-paying opportunities in Fresno's thriving tech ecosystem. We're seeking elite professionals to deliver premium technical support to enterprise clients through cutting-edge remote technologies. Enjoy competitive compensation, comprehensive benefits, and a flexible work-from-anywhere environment while making a tangible impact on client success.
Why Work With Us?
- Industry-leading salary package with performance bonuses
- 100% remote work with flexible scheduling
- Advanced hardware/software stipend
- Continuous upskilling in emerging technologies
- Health/dental/vision insurance + 401(k) matching
Responsibilities
- Deliver premium Tier 3/4 technical support via remote access tools for enterprise clients
- Resolve complex hardware/software/network issues with zero-touch solutions
- Develop and maintain detailed technical documentation and SOPs
- Train junior staff on advanced troubleshooting methodologies
- Implement proactive monitoring systems to prevent system outages
- Collaborate with cross-functional teams on infrastructure optimization
- Lead security audits and vulnerability assessments for client environments
Qualifications
- Bachelor's degree in Computer Science or 5+ years equivalent experience
- Expert-level certifications: CompTIA A+/Network+, CCNA, or Microsoft 365 Certified
- Proven experience with remote support tools (TeamViewer, AnyConnect, LogMeIn)
- Advanced proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Exceptional diagnostic skills for enterprise-level infrastructure
- Strong written/verbal communication with executive stakeholders
- Ability to manage 15+ concurrent support tickets efficiently