Job Description
Join our dynamic support team in Portland, OR, where flexibility meets opportunity! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance during overnight hours. Enjoy competitive pay, comprehensive training, and a supportive work environment that values work-life balance. This role is perfect for students, parents, or anyone seeking a schedule that fits your lifestyle. Apply today and become part of a company that invests in your growth while serving our global client base.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours
- Troubleshoot hardware/software issues and implement effective solutions
- Document all interactions in CRM systems with detailed accuracy
- Collaborate with day-shift teams for seamless service continuity
- Maintain high customer satisfaction scores through empathetic communication
- Escalate complex issues to senior engineers with clear context
- Adhere to security protocols and data protection standards
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years in customer support or technical assistance role
- Proficiency with Windows/macOS and basic networking concepts
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities and schedules
- Experience with Zendesk, Jira, or similar support tools
- Strong typing speed (40+ WPM) and multitasking ability