Job Description
Join NexGen Solutions as a Night Shift Support Specialist and experience the freedom of weekly paychecks while advancing your career in Albuquerque's growing tech sector. We're seeking dedicated professionals to provide critical technical support during overnight hours, ensuring our clients' systems run flawlessly. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment that values your expertise.
As a cornerstone of our operations, you'll troubleshoot complex issues, implement solutions, and maintain system integrity while others rest. This role offers stability, growth opportunities, and the unique advantage of weekly paychecks to support your financial goals. If you're a problem-solver who thrives in independent settings, we encourage you to apply today.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network infrastructure during overnight shifts
- Monitor system performance, troubleshoot issues, and implement solutions to minimize downtime
- Document all support tickets, resolutions, and system changes in company databases
- Collaborate with day-shift teams to ensure seamless handover and continuity of support
- Conduct routine system maintenance, updates, and security patches during off-peak hours
- Train junior staff on support protocols and best practices
- Participate in weekend rotational support as scheduled
Qualifications
- Minimum 2 years of IT support experience with night shift or 24/7 environment exposure
- CompTIA A+ certification or equivalent technical certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware, networking, and software troubleshooting
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Valid New Mexico driver's license for occasional on-site visits
- Flexible availability to cover overnight shifts (10 PM - 6 AM)