Job Description
Join InnovateTech Solutions as a Remote Tech Support Specialist and become the backbone of our digital infrastructure! We're seeking a dedicated professional to deliver exceptional technical support to clients across the Philadelphia metropolitan area. Enjoy the flexibility of remote work while making a tangible impact in a fast-paced, innovative environment. Our team offers competitive benefits, professional growth opportunities, and a culture that values your expertise. If you're passionate about solving complex technical challenges and providing outstanding customer service, this is your chance to excel.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with IT teams to implement system improvements
- Train users on software applications and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in technical support or IT operations
- Proficiency with Windows, macOS, and mobile operating systems
- Strong knowledge of networking concepts (TCP/IP, DNS, VPN)
- Certification in CompTIA A+, Network+, or equivalent preferred
- Excellent problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently with minimal supervision
- US citizenship or permanent residency required