Job Description
Join our elite tech support team immediately! TechSolutions Inc. is seeking a highly skilled Remote Tech Support Specialist to deliver exceptional customer service from the comfort of your home office in San Antonio, TX.
As a key member of our 24/7 support infrastructure, you'll troubleshoot complex technical issues for enterprise clients while leveraging cutting-edge remote diagnostic tools. This urgent opening offers competitive compensation, full benefits, and rapid onboarding for qualified candidates ready to make an immediate impact.
Why TechSolutions? Industry-leading training, flexible scheduling, and career advancement opportunities in a rapidly growing tech ecosystem.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote desktop for enterprise hardware/software systems
- Diagnose and resolve network connectivity, OS, and application issues using diagnostic tools like TeamViewer and SolarWinds
- Document all support cases in Salesforce CRM with detailed resolution steps and preventive measures
- Collaborate with cross-functional teams on complex escalations and system improvements
- Conduct remote system health checks and security vulnerability assessments
- Maintain 95%+ customer satisfaction score through proactive communication and follow-up
Qualifications
- 3+ years of technical support experience with remote troubleshooting methodologies
- CompTIA A+/Network+ certification or equivalent industry-recognized credentials
- Expertise in Windows 10/11, macOS, and enterprise networking (TCP/IP, DNS, DHCP)
- Proficiency in ticketing systems (Zendesk, Jira) and CRM platforms
- Strong analytical skills with ability to diagnose multi-layered technical issues
- Excellent written and verbal communication skills with customer-first mindset
- Must reside in San Antonio, TX with reliable high-speed internet connection