Job Description
Join our elite support team and earn a $2,500 sign-on bonus for accepting a night shift position in San Jose! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our global clientele. Enjoy competitive pay, premium benefits, and a supportive environment that values your expertise. This role offers stability, growth opportunities, and the unique advantage of differential pay for night hours. Apply today and start your rewarding career journey with us!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve complex hardware/software issues using advanced troubleshooting methodologies
- Document all support interactions in our ticketing system with precision and clarity
- Collaborate with cross-functional teams to escalate and resolve critical incidents
- Maintain high customer satisfaction scores through empathetic communication
- Proactively monitor system health and perform preventative maintenance tasks
- Train junior staff on support protocols and best practices
Qualifications
- Minimum 2 years of experience in IT technical support or helpdesk roles
- Proven expertise in Windows/Linux environments and cloud platforms (AWS/Azure)
- Strong networking knowledge (TCP/IP, DNS, VPN, firewalls)
- Excellent written and verbal communication skills
- CompTIA A+/Network+ certification or equivalent
- Ability to work independently in high-pressure situations
- Experience with ticketing systems (ServiceNow, Jira)
- Flexibility to work night shifts (10 PM - 6 AM)