Job Description
Join TechSolutions Inc. as a Night Shift Support Specialist and become part of our award-winning 24/7 operations team. We're seeking dedicated professionals to provide critical technical support during overnight hours in Laredo, TX. This immediate hire opportunity offers competitive compensation, comprehensive training, and career advancement potential. Enjoy a supportive environment where your problem-solving skills directly impact client success. Apply today to start within 48 hours!
Responsibilities
- Deliver exceptional technical support via phone, email, and remote tools during night shift (10 PM - 6 AM)
- Resolve hardware/software issues for enterprise clients with SLA adherence
- Document troubleshooting steps and maintain detailed ticket logs in CRM systems
- Collaborate with global support teams during critical incident escalations
- Proactively monitor system health and alert management dashboards
- Conduct quarterly training sessions for new support protocols
- Uphold strict security protocols for client data protection
Qualifications
- Minimum 2 years technical support experience in enterprise environments
- CompTIA A+ or equivalent certification required
- Proficiency with Windows/Linux systems and networking fundamentals
- Exceptional written/verbal communication skills in English/Spanish
- Ability to remain calm under pressure during critical incidents
- Valid driver's license with reliable transportation for on-call rotations
- Flexibility to work weekends/holidays as per business needs
- Must pass background check and drug screening