Job Description
Join our dynamic team at NexusTech Solutions as a Night Shift Support Specialist! We're seeking a tech-savvy professional to provide exceptional remote and on-site support during evening hours. This role offers flexible scheduling, competitive compensation, and the opportunity to work with cutting-edge technology while serving Pittsburgh's vibrant business community.
Enjoy a collaborative environment focused on growth and work-life balance. As a key member of our support team, you'll ensure seamless operations for our clients while developing valuable technical expertise. Perfect for students, career-changers, or those seeking supplemental income with a forward-thinking company.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and maintain server infrastructure during overnight hours
- Troubleshoot complex network issues and implement timely solutions
- Document all support tickets using our CRM system with precision
- Collaborate with day-team during shift handovers for continuity
- Conduct proactive system health checks and maintenance
- Escalate critical issues to senior engineers with detailed context
Qualifications
- 1+ years of IT support experience or relevant technical certification
- Proficiency with Windows Server, Active Directory, and cloud platforms
- Strong diagnostic skills for hardware and software troubleshooting
- Excellent written and verbal communication abilities
- Ability to work independently during overnight shifts
- CompTIA A+, Network+, or equivalent preferred
- Valid driver's license for occasional on-site visits
- Ability to lift 30lbs for equipment maintenance tasks