Job Description
We are seeking a dedicated Night Shift Support Specialist to join our growing team in Charlotte, NC. As an immediate hire opportunity, we are looking for individuals who are reliable, detail-oriented, and passionate about delivering exceptional customer service during off-hours. If you want to advance your career in a dynamic tech environment, this is the perfect role for you.
Our company provides top-tier technical support solutions to clients nationwide. Working the night shift allows you to enjoy a quieter work environment while contributing to critical infrastructure operations.
Responsibilities
- Provide expert technical support and troubleshooting via phone, email, and chat.
- Diagnose and resolve software and hardware issues for internal and external clients.
- Maintain accurate and detailed documentation of all support tickets and interactions.
- Escalate complex issues to senior engineers or Tier 2 teams when necessary.
- Ensure compliance with company policies and security protocols.
- Collaborate with the day shift team to ensure seamless service continuity.
Qualifications
- High school diploma or equivalent required.
- 1+ years of experience in customer support, helpdesk, or technical support.
- Ability to work night shifts (10:00 PM - 6:00 AM) consistently.
- Strong problem-solving skills and technical aptitude.
- Excellent written and verbal communication skills.
- Must be willing to undergo a background check and drug screen.