Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and elevate your career in San Francisco's thriving tech hub! We provide all necessary equipment for seamless remote operations, including high-performance laptops, dual monitors, noise-canceling headsets, and ergonomic home office setups. This role offers competitive pay, comprehensive benefits, and the flexibility to work from home while supporting critical infrastructure during overnight hours.
As a key member of our 24/7 operations team, you'll ensure system reliability for Fortune 500 clients while advancing your technical expertise. Enjoy our generous perks package, including paid training, wellness stipends, and career advancement opportunities in one of America's most innovative cities.
Responsibilities
- Provide Tier 2 technical support for enterprise systems during night shift hours (11 PM - 7 AM)
- Monitor and resolve infrastructure alerts, network issues, and security incidents
- Deploy and configure provided hardware/software solutions for remote teams
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with global support teams during critical incident escalations
- Conduct proactive system health checks and maintenance tasks
Qualifications
- 2+ years of IT support experience with night shift or 24/7 operations
- Proficiency in Windows/Linux system administration and cloud services (AWS/Azure)
- CompTIA Network+ or equivalent certification preferred
- Strong problem-solving skills with ability to work independently
- Excellent written communication for cross-team documentation
- Valid US work authorization and reliable home internet connection