Job Description
Join our dynamic team as a Remote Tech Support Specialist in sunny Orlando, FL! We're seeking a customer-focused professional to deliver exceptional technical assistance to our clients. This direct-hire opportunity offers competitive compensation, flexible remote work, and career growth in a thriving tech hub. If you're passionate about solving complex technical challenges and providing outstanding support, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document support cases using CRM systems with detailed technical notes
- Train users on best practices for cybersecurity and data protection
- Collaborate with engineering teams to escalate critical infrastructure issues
- Monitor system health and proactively address performance bottlenecks
- Develop troubleshooting guides and knowledge base articles
Qualifications
- 3+ years of technical support experience with Windows/macOS/Linux systems
- CompTIA A+ or equivalent certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Associate's degree in IT or related field preferred