Job Description
Welcome to Apex Support Services, a leader in delivering exceptional technical solutions. We are urgently hiring a highly motivated Remote Tech Support Specialist based in Colorado Springs, CO. This is a fantastic opportunity to join a dynamic team and help clients navigate the digital world with ease, all from the comfort of your own home.
About the Role:
We are looking for a dedicated professional to handle inbound technical inquiries, diagnose complex issues, and provide resolutions that exceed customer expectations. If you have a passion for technology and a knack for problem-solving, we want to hear from you.
Key Benefits:
- 100% Remote Flexibility: Work from anywhere in the United States.
- Competitive Compensation: Salary range of $45k - $65k.
- Comprehensive Benefits Package: Health, dental, vision, and 401(k) options.
- Professional Development: Continuous training and certification support.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone and email.
- Diagnose, resolve, and document technical incidents and service requests efficiently.
- Guide end-users through standard operating procedures and software installations.
- Maintain accurate records in the ticketing system (e.g., Zendesk, Jira) regarding technical issues and resolutions.
- Collaborate with senior engineers to escalate complex issues and escalate when necessary.
- Stay updated with the latest technology trends and company products to provide accurate information.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science, IT, or related field preferred.
- Minimum of 1-3 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a patient, customer-centric attitude.
- Ability to troubleshoot basic network connectivity and hardware peripherals.
- Self-starter with the ability to work independently in a remote environment.