Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and revolutionize how businesses in Fort Wayne, IN manage their IT infrastructure. We provide all necessary equipment and offer a fully remote work environment with competitive benefits. As a key member of our dynamic team, you'll resolve technical issues, deliver exceptional customer service, and ensure seamless digital experiences for our clients. If you're passionate about technology and thrive in a remote setting, apply today to launch your career with us!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Install, configure, and maintain company-provided IT equipment
- Provide exceptional technical support via phone, chat, and email
- Document troubleshooting steps and maintain detailed service records
- Collaborate with IT teams to implement system improvements
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in remote technical support
- Proficiency with Windows, macOS, and networking fundamentals
- Strong troubleshooting skills for hardware/software issues
- Excellent written/verbal communication abilities
- CompTIA A+ certification or equivalent technical certification
- Ability to work independently in a remote setting
- Experience with ticketing systems (e.g., Zendesk, ServiceNow)
- Valid Indiana driver's license for occasional on-site visits