Job Description
Join our dynamic team as an immediate hire Night Shift Support Specialist in Baton Rouge! We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. Enjoy competitive pay, flexible scheduling, and a fast-paced environment where your problem-solving skills shine. This is your opportunity to launch your career with a forward-thinking company offering rapid onboarding and growth potential.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access for enterprise clients
- Resolve hardware/software issues, network connectivity problems, and system malfunctions
- Document incident tickets with detailed notes and resolution steps
- Collaborate with day-shift teams for seamless handover and case escalation
- Monitor system performance and proactively address potential vulnerabilities
- Train clients on new technologies and best practices
- Maintain strict compliance with security protocols and data privacy standards
Qualifications
- High school diploma or equivalent; technical certification preferred
- Minimum 1 year IT support or customer service experience
- Proficiency with Windows/macOS, networking fundamentals, and remote tools
- Exceptional troubleshooting and diagnostic abilities
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities and emergency situations
- Valid driver's license and reliable transportation