Job Description
We are currently seeking a highly motivated and detail-oriented Night Shift Support Specialist to join our technical team in Anchorage, AK. In this pivotal role, you will ensure the seamless operation of our systems while the rest of the office rests. If you are looking for a stable, high-impact position with great benefits and a night shift premium, we want to hear from you.
Why Choose Us?
- Competitive Pay: Earn a premium for working the night shift.
- Benefits Package: Comprehensive medical, dental, and vision insurance.
- Career Growth: Clear pathways for advancement within the IT department.
- Modern Tools: Work with the latest technology and software.
Responsibilities
- Monitor system performance and resolve technical tickets efficiently during off-hours.
- Perform scheduled backups, patches, and maintenance tasks to ensure 99.9% uptime.
- Provide remote and on-site technical support to internal staff and clients.
- Document all incidents, resolutions, and system changes in the ticketing system.
- Collaborate with the day-shift team to hand off unresolved issues and report critical alerts.
- Ensure data security and compliance with internal protocols.
Qualifications
- Minimum of 2 years of experience in technical support, helpdesk, or IT operations.
- Must be available to work the night shift (10:00 PM – 6:00 AM) on a rotating schedule.
- Strong knowledge of Windows, Linux, and networking fundamentals.
- Excellent troubleshooting skills and the ability to think critically under pressure.
- Strong verbal and written communication skills.
- High school diploma or GED equivalent required.