Job Description
Join NexusTech Solutions as a Part-Time Remote Tech Support Specialist and become the hero behind seamless digital experiences for our clients. We're seeking a tech-savvy professional to deliver exceptional remote support while enjoying flexible hours and a collaborative virtual environment. This role offers the perfect blend of technical challenge and work-life balance in Oakland's thriving tech ecosystem.
Why NexusTech?
- Competitive hourly rates with performance bonuses
- Comprehensive training on cutting-edge technologies
- Flexible scheduling (20-30 hours/week)
- Virtual team-building events and career development
- Health benefits for part-time employees
Responsibilities
- Provide Tier 1/2 remote technical support via phone, email, and chat for diverse client systems
- Diagnose and resolve hardware, software, and network issues across Windows/macOS platforms
- Execute system configurations, updates, and security patches while maintaining documentation
- Collaborate with senior engineers to escalate complex technical challenges
- Monitor ticket queues and maintain SLA compliance with 95%+ resolution rates
- Develop and maintain knowledge base articles for common technical scenarios
- Conduct remote system audits and optimize performance metrics
Qualifications
- 2+ years of hands-on technical support experience in a remote environment
- CompTIA A+ or equivalent certification (CompTIA Network+ preferred)
- Proficiency in troubleshooting Windows 10/11, macOS, and network fundamentals
- Exceptional written and verbal communication skills with technical aptitude
- Experience with ticketing systems (Zendesk, ServiceNow) and remote access tools
- Self-motivated with ability to prioritize tasks in a fast-paced setting
- Reliable high-speed internet connection and dedicated home office setup
- Valid California driver's license for occasional on-site support in Bay Area