Job Description
Join our dynamic team as a Part-Time Night Shift IT Support Specialist in Greensboro, NC! This role offers flexible hours while providing critical technical support to our global clients. You'll troubleshoot systems, resolve issues, and ensure seamless operations during overnight hours. Perfect for tech-savvy individuals seeking a rewarding part-time opportunity with growth potential.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Monitor system performance and resolve critical incidents during night shift hours
- Document all troubleshooting activities and maintain detailed ticket logs
- Collaborate with global teams to escalate complex issues and implement solutions
- Install, configure, and maintain IT equipment including servers and workstations
- Conduct system backups and data recovery procedures
- Deliver exceptional customer service via phone, chat, and email
Qualifications
- 2+ years of IT support experience or relevant certification (CompTIA A+/Network+)
- Proficiency in Windows OS, Active Directory, and network troubleshooting
- Strong analytical skills and ability to diagnose complex technical issues
- Excellent written and verbal communication skills
- Availability to work 20-30 hours/week on night shift (typically 11 PM - 7 AM)
- Valid driver's license and reliable transportation for occasional on-site visits
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- Basic knowledge of cybersecurity best practices