Job Description
Join TechSolve Inc.'s award-winning remote support team and transform how businesses in Fort Wayne, IN overcome technical challenges! We're seeking a passionate Senior Technical Support Specialist to deliver exceptional remote troubleshooting and system optimization. Enjoy competitive compensation, flexible scheduling, and cutting-edge tools while supporting clients across diverse industries. Our collaborative culture emphasizes continuous learning and career growth—perfect for tech enthusiasts ready to make an impact.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote access tools
- Provide Tier 2/3 support for cloud infrastructure and SaaS applications
- Document all interactions using ticketing systems with precision
- Develop automation scripts for recurring technical tasks
- Train clients on cybersecurity best practices
- Collaborate with engineering teams on system improvements
- Monitor network performance and proactively address vulnerabilities
Qualifications
- 3+ years in remote IT support or related field
- Expertise in Windows Server 2019/2022 and Active Directory
- CompTIA Network+ or equivalent certification required
- Experience with Jira, Zendesk, or similar ticketing systems
- Strong knowledge of VPN, RDP, and remote desktop protocols
- Ability to manage multiple high-priority tickets simultaneously
- Excellent written communication skills for technical documentation
- Must reside within 100 miles of Fort Wayne, IN for occasional on-site visits