Job Description
Are you searching for a stable career with a guaranteed weekly paycheck? Apex Technical Services is currently hiring a dedicated Night Shift Support Specialist for our Santa Ana, CA location. If you excel in a quiet environment and have a passion for helping others, we want to hear from you.
Our team is looking for reliable individuals to provide exceptional technical and customer support during evening hours. This is an excellent opportunity to join a growing company that values hard work and offers comprehensive benefits.
Why Apply With Us?
- Weekly Pay: Get paid every Friday with no waiting.
- Night Shift Schedule: 10:00 PM – 6:00 AM (Monday through Friday).
- Competitive Pay: Salary based on experience ($18.00 - $24.00/hr).
- Benefits Package: Medical, dental, and vision insurance available.
Responsibilities
- Monitor and manage incoming support tickets and customer inquiries via phone and email.
- Diagnose and troubleshoot hardware and software issues for clients.
- Document all customer interactions, resolutions, and technical notes in our CRM system.
- Collaborate with the day shift team to ensure seamless workflow and issue resolution.
- Maintain a high level of professionalism and patience when assisting clients with sensitive matters.
- Perform routine system checks and maintenance to ensure operational stability.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Previous experience in a technical support, helpdesk, or customer service role.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision during night hours.
- Reliable transportation is required for the night commute.
- Familiarity with Windows, Mac, and common office software.