Job Description
Join TechNova Solutions as a Senior Remote IT Support Specialist and become the backbone of our dynamic tech infrastructure. We're seeking a passionate problem-solver to deliver exceptional technical support to our New York-based team while working fully remotely. This role offers the flexibility of remote work with the prestige of supporting Fortune 500 clients in the Big Apple. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, email, and remote desktop
- Diagnose and resolve complex system outages, security incidents, and performance bottlenecks
- Document support tickets, knowledge base articles, and troubleshooting procedures
- Collaborate with cross-functional teams to implement infrastructure improvements
- Train end-users on new technologies and best practices
- Monitor system health using enterprise tools like ServiceNow and SolarWinds
- Contribute to IT security initiatives and compliance protocols
Qualifications
- 5+ years of experience in enterprise-level IT support or help desk roles
- Expertise in Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- CCNA/CompTIA Network+ or equivalent certification required
- Strong troubleshooting skills for VPN, VoIP, and virtualization technologies
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Excellent communication skills and customer service orientation
- Ability to work independently and manage multiple priorities
- New York residency required for tax purposes