Job Description
Join our award-winning IT support team and kickstart your tech career with comprehensive paid training! We're seeking motivated individuals for fully remote Technical Support Specialist positions based in Toledo, OH. No prior experience required – we provide all the training needed to excel in cloud systems, troubleshooting, and customer service. Enjoy flexible remote work while supporting Fortune 500 clients with cutting-edge technology solutions.
What We Offer:
- 8-week paid training program covering networking, security, and cloud platforms
- Full-time remote position with competitive benefits package
- Career advancement pathways into DevOps, cybersecurity, and engineering
- Company-provided equipment and home office stipend
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional technical support via phone, chat, and email
- Document tickets and maintain detailed case notes in CRM systems
- Escalate complex issues to senior engineers with clear documentation
- Train end-users on new technologies and best practices
- Collaborate with global IT teams on system implementations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong communication and customer service skills
- Ability to learn technical concepts quickly
- Self-motivated with excellent time management
- Reliable home internet connection (minimum 25 Mbps)
- Must be located in Toledo, OH metro area