Job Description
Join TechSolve Solutions as a Night Shift Support Specialist and launch your career in tech without prior experience! We provide comprehensive training and a supportive environment for motivated individuals eager to grow in the IT support field. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Our Lubbock team values dedication and offers a pathway to long-term career success.
What We Offer:
- Free industry certification training
- Health benefits after 90 days
- Performance-based quarterly bonuses
- 24/7 on-call support team
Responsibilities
- Provide remote technical support for hardware/software issues
- Monitor and respond to customer service tickets via phone/email/chat
- Document cases accurately in ticketing systems
- Escalate complex issues to senior technicians
- Conduct routine system maintenance and updates
- Collaborate with global support teams during peak hours
Qualifications
- High school diploma or equivalent
- Basic computer literacy (Windows/Mac OS)
- Strong problem-solving abilities
- Excellent written and verbal communication
- Ability to work independently during night shifts
- Willingness to learn new technologies
- Customer-focused mindset and patience