Job Description
Are you looking for a career that fits your lifestyle? Apex Support Solutions is urgently hiring Night Shift Support Specialists in Colorado Springs, CO!
We are seeking dedicated professionals to join our 24/7 technical support team. If you thrive in a fast-paced environment and enjoy solving complex technical issues for our clients, this is the opportunity for you. We offer competitive pay, comprehensive benefits, and a stable work environment.
Why Join Us?
- Shift Differential: Earn up to $5.00/hour more for working the night shift.
- Full Benefits: Medical, dental, and vision insurance available immediately.
- Flexible Schedule: Choose from various night shift rotations (6 PM - 6 AM).
Don't wait—applications are being reviewed on a rolling basis. Apply today to secure your spot on our team!
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware, software, and network issues for end-users via phone, chat, and remote desktop.
- Ticket Management: Log, track, and prioritize incoming support tickets using Zendesk or ServiceNow.
- User Assistance: Provide step-by-step technical guidance to ensure smooth system operations.
- Documentation: Maintain accurate records of issues and resolutions in the knowledge base.
- Communication: Escalate complex issues to senior engineers while keeping users informed of progress.
- System Monitoring: Perform routine system checks to ensure uptime and security during off-hours.
Qualifications
- Experience: Minimum 1 year of experience in IT support, Help Desk, or Customer Service.
- Education: High school diploma or GED required; Associate degree in IT or related field is a plus.
- Technical Skills: Proficiency in Windows OS, Active Directory, and basic networking concepts.
- Availability: Must be available to work rotating night shifts (6 PM – 6 AM).
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Ability to troubleshoot complex problems under pressure with minimal supervision.