Job Description
Join TechSolutions Inc. as a Remote Tech Support Specialist and become a vital part of our award-winning IT team! We're seeking tech-savvy professionals to provide exceptional support to our diverse client base across San Diego. Enjoy the flexibility of remote work while making a real impact in the tech industry. Our collaborative culture offers growth opportunities, competitive benefits, and cutting-edge tools to excel in your role. If you're passionate about problem-solving and customer satisfaction, apply today to start your journey with us!
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Deliver exceptional customer support through phone, chat, and email channels
- Document technical cases and maintain accurate knowledge base entries
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct system maintenance and security updates for client environments
- Train users on new technologies and best practices
- Monitor network performance and proactively address potential issues
Qualifications
- 2+ years of technical support experience with remote tools
- Proficiency in Windows, macOS, and Linux operating systems
- Strong troubleshooting skills for hardware, software, and networking issues
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (Zendesk, ServiceNow)
- Ability to work independently and manage multiple priorities
- Valid California driver's license (for occasional on-site visits)