Job Description
Join Nevada Tech Innovations as a Remote Tech Support Specialist and become a vital part of our award-winning IT team! We're seeking a customer-obsessed professional to deliver exceptional technical support to our growing client base across the Reno metropolitan area. Enjoy competitive compensation, comprehensive benefits, and the flexibility of full-time remote work while advancing your career in a dynamic tech environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via phone, chat, and remote access
- Diagnose and resolve complex system malfunctions using advanced troubleshooting methodologies
- Document all interactions and resolutions in our ticketing system with precision
- Collaborate with network engineers and security teams on escalated incidents
- Develop and maintain technical documentation and knowledge base articles
- Mentor junior support staff and conduct training sessions
- Proactively identify system vulnerabilities and recommend improvements
Qualifications
- 3+ years of enterprise-level technical support experience
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+, Network+, or Security+ certification required
- Advanced knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Exceptional written and verbal communication skills
- Experience with remote support tools (TeamViewer, AnyDesk, or similar)
- Ability to work independently with minimal supervision
- Valid Nevada driver's license (occasional on-site visits required)