Job Description
Join TechNova Solutions as a Senior Night Shift IT Support Specialist and become a critical part of our 24/7 operations team. This high-paying role offers competitive compensation, comprehensive benefits, and opportunities for career advancement. Work in a dynamic environment where your expertise directly impacts our global infrastructure. Enjoy premium compensation for night shift flexibility, including a 15% shift differential.
Our San Jose hub is at the heart of Silicon Valley's tech ecosystem. You'll collaborate with top-tier professionals while maintaining critical systems during off-peak hours. We value work-life balance and offer flexible scheduling options for our night shift team.
Responsibilities
- Provide tier 3 technical support for complex enterprise systems during night shift hours
- Monitor and maintain network infrastructure, servers, and cloud platforms
- Lead incident response and disaster recovery procedures for critical outages
- Document technical knowledge in knowledge base and create troubleshooting guides
- Collaborate with global teams on system optimization and security protocols
- Train junior support staff on advanced troubleshooting methodologies
- Conduct system health checks and preventive maintenance activities
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of enterprise IT support experience with night shift exposure
- Expert-level proficiency in Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong knowledge of network protocols, security best practices, and monitoring tools
- Excellent problem-solving abilities with complex multi-system issues
- CCNA or equivalent network certification required
- Ability to work independently with minimal supervision during night shifts