Job Description
Join our dynamic team as a Remote Tech Support Specialist in Albuquerque, NM! We're urgently seeking tech-savvy professionals to deliver exceptional customer support and resolve technical challenges. Enjoy competitive pay, flexible remote work, and career growth opportunities in a fast-paced environment. Apply today and become part of our innovative tech family!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service via phone, email, and chat
- Manage ticketing systems and document resolutions in CRM
- Collaborate with IT teams on complex technical escalations
- Train users on best practices and security protocols
- Monitor system performance and proactively address vulnerabilities
- Support cloud infrastructure and SaaS applications
Qualifications
- 2+ years of technical support experience (remote preferred)
- Proficiency with Windows/macOS, networking basics, and diagnostic tools
- Strong communication and problem-solving skills
- CompTIA A+/Network+ certification or equivalent
- Experience with ticketing systems (Zendesk, Jira)
- Ability to work independently and manage multiple priorities
- Customer-centric mindset with patience and empathy
- High-speed internet and dedicated home office setup