Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and become the hero of our clients' digital experiences! We're seeking tech-savvy professionals to deliver exceptional remote support from the comfort of your home office. As a key member of our dynamic team, you'll troubleshoot complex IT issues, implement innovative solutions, and empower users across diverse industries. Enjoy competitive compensation, comprehensive benefits, and flexible work arrangements while making a tangible impact on business productivity.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support tickets and maintain detailed troubleshooting records
- Collaborate with network and security teams on complex system integrations
- Train users on best practices for data security and system efficiency
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of technical support experience with remote support tools
- CompTIA A+ or equivalent certification required
- Expertise in Windows/macOS environments and network troubleshooting
- Strong communication skills with technical/non-technical stakeholders
- Experience with ServiceNow, Zendesk, or similar ticketing systems
- CCNA or Network+ certification preferred