Job Description
Join our award-winning tech team and launch your career with an exclusive $5,000 sign-on bonus! TechSolve Solutions Inc. is seeking a passionate Remote Tech Support Specialist to deliver exceptional service to our Bakersfield-based clients. Enjoy 100% remote work while making a tangible impact in your community. Our cutting-edge infrastructure and growth-focused culture empower you to thrive professionally while maintaining work-life balance.
Why Join Us?
- Competitive salary plus $5,000 sign-on bonus
- Full remote work with flexible scheduling
- Comprehensive health benefits and 401(k) matching
- Ongoing professional development certifications
- Collaborative team environment with virtual team-building
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote desktop for Bakersfield clients
- Diagnose and resolve hardware/software issues including OS, networking, and security
- Document tickets accurately in CRM system and maintain SLA compliance
- Collaborate with engineering team on complex system outages and upgrades
- Train end-users on new technologies and best practices
- Proactively monitor systems to prevent issues and optimize performance
- Maintain security protocols and compliance standards
Qualifications
- 2+ years in technical support or helpdesk environment
- Expert knowledge of Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+/Network+ or equivalent certification (preferred)
- Strong troubleshooting skills with diagnostic tools (Wireshark, PingPlotter)
- Exceptional communication and customer service abilities
- Experience with ticketing systems (Zendesk, ServiceNow)
- Must reside in Bakersfield, CA area