Job Description
Join TechSolutions Inc. as a Remote Tech Support Specialist and revolutionize how businesses in Memphis, TN solve IT challenges. This high-paying remote role offers the flexibility to work from anywhere while providing premium technical support to enterprise clients.
We're seeking tech-savvy professionals who thrive in remote environments and deliver exceptional customer experiences. With a competitive salary range of $75,000-$95,000, comprehensive benefits, and career growth opportunities, this position is designed for top-tier talent seeking meaningful impact.
What We Offer:
- 100% remote work with flexible hours
- Industry-leading compensation and benefits package
- Access to cutting-edge tools and training
- Collaborative culture focused on innovation
Responsibilities
- Deliver premium remote technical support via phone, email, and chat for enterprise clients
- Troubleshoot complex hardware, software, and network issues with precision
- Implement and maintain IT infrastructure solutions including cloud systems
- Create detailed documentation of resolutions and knowledge base articles
- Collaborate with cross-functional teams to resolve escalated technical problems
- Proactively monitor systems to prevent downtime and ensure optimal performance
- Train clients on new technologies and best practices
Qualifications
- 3+ years of enterprise-level technical support experience
- Expertise in Windows, macOS, Linux, and networking fundamentals
- Strong knowledge of cloud platforms (AWS, Azure, GCP)
- CompTIA A+, Network+, or equivalent certification required
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)
- Relevant bachelor's degree or equivalent experience