Job Description
We are looking for a highly motivated Night Shift Support Specialist to join our elite team in Henderson, NV. If you are a problem-solver who enjoys the quiet efficiency of the night shift and wants to earn a generous Sign-On Bonus, this is your chance to advance your career with a market leader.
In this role, you will be the critical link between our clients and our technical solutions. You will troubleshoot complex issues, manage service tickets, and ensure our 24/7 operations run flawlessly. We pride ourselves on a supportive culture, competitive pay, and professional growth opportunities.
Responsibilities
- Provide expert technical support to internal staff and clients via phone and email during night hours.
- Diagnose and resolve hardware, software, and network connectivity issues promptly.
- Maintain accurate, detailed records of all support tickets and resolutions in our CRM system.
- Collaborate with day-shift engineering teams to escalate and resolve complex technical roadblocks.
- Conduct routine system checks and performance monitoring to prevent future downtime.
- Train new support staff on night shift procedures and troubleshooting protocols.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or IT operations.
- Strong knowledge of Windows, macOS, and common office software applications.
- Excellent written and verbal communication skills with a focus on customer satisfaction.
- Ability to work independently in a remote or on-site environment during unsocial hours.
- Flexibility to rotate shifts and adapt to changing business needs.