Job Description
Join TechSolutions Pro as a Remote Tech Support Specialist in Louisville, KY and enjoy the freedom of flexible hours while delivering exceptional technical assistance to our clients. We're seeking a tech-savvy professional with a passion for problem-solving and customer satisfaction. Work from anywhere within the Louisville metro area with our cutting-edge remote infrastructure. This role offers competitive compensation, comprehensive training, and opportunities for career growth in the dynamic IT support sector.
At TechSolutions Pro, we believe in work-life harmony. Our flexible scheduling allows you to balance professional responsibilities with personal commitments. You'll be part of a collaborative team dedicated to innovation and excellence, supporting businesses across Kentucky and beyond. Apply today and transform your technical expertise into a rewarding career with flexibility at its core.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware, software, and network issues
- Diagnose and troubleshoot complex IT problems with a customer-centric approach
- Document support tickets accurately in our CRM system for seamless knowledge sharing
- Collaborate with cross-functional teams to resolve escalated technical challenges
- Stay current with emerging technologies through continuous learning initiatives
- Deliver clear, jargon-free technical guidance to non-technical users
- Contribute to improving support processes and knowledge base resources
Qualifications
- Minimum 2 years of technical support experience in remote or hybrid environments
- Proficiency in Windows/macOS operating systems and network fundamentals
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent written and verbal communication abilities
- CompTIA A+ or similar IT certification preferred
- Experience with ticketing systems (e.g., Zendesk, Jira)
- Ability to work independently with minimal supervision
- Flexibility to work during extended hours including weekends as needed