Job Description
Join TechGuard Solutions as a Night Shift IT Support Specialist in Washington, DC! We're seeking a dedicated professional to maintain our 24/7 infrastructure while our clients rest. This high-impact role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic tech environment. Your expertise will directly impact our government and enterprise clients' operational continuity.
Responsibilities
- Monitor and maintain server/network infrastructure during night hours (10 PM - 6 AM)
- Provide Tier 2-3 technical support for system outages and security incidents
- Execute scheduled maintenance and patch deployments during low-traffic windows
- Document incident resolutions and create knowledge base articles
- Collaborate with day-shift teams for seamless service continuity
- Ensure compliance with federal IT security standards (NIST/FISMA)
- Manage remote access systems and VPN configurations
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Security+ or equivalent certification required
- Advanced knowledge of Windows Server, Active Directory, and cloud platforms
- Experience with ticketing systems (ServiceNow/Jira)
- Strong problem-solving skills with ability to work autonomously
- Valid driver's license for occasional on-site visits
- Ability to lift 30 lbs for hardware maintenance