Job Description
Join our dynamic team as a Remote Tech Support Specialist in Lexington, KY! We provide all necessary equipment so you can deliver exceptional service from the comfort of your home. This role offers the perfect blend of technical challenge and work-life balance while serving clients across the nation. At NexusTech Solutions, we invest in our people through continuous training and career advancement opportunities. Why choose us? Comprehensive benefits package, flexible scheduling, and a culture that values innovation and collaboration.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide tier-1 support for network connectivity, security protocols, and cloud services
- Document troubleshooting steps and solutions in CRM systems
- Train users on cybersecurity best practices and new technologies
- Collaborate with senior engineers on complex system outages
- Maintain accurate inventory of issued equipment and software licenses
- Monitor ticket queues with SLA adherence metrics
Qualifications
- 3+ years of remote technical support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows OS, macOS, and mobile platforms
- Strong knowledge of VPN, RDP, and remote management tools
- Excellent written and verbal communication skills
- Ability to troubleshoot network connectivity issues
- Experience with ticketing systems (ServiceNow, Jira)
- Self-starter with high attention to detail