Job Description
Join NexusTech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. In this critical role, you'll ensure seamless service delivery while our global clients rest. We offer industry-leading training, career advancement opportunities, and a dynamic team environment where your expertise makes an immediate impact. Perfect for night owls seeking stability with growth potential.
Responsibilities
- Provide Tier 2 technical support for enterprise clients during night shift hours (10 PM - 6 AM)
- Monitor and resolve system alerts, outages, and performance issues in real-time
- Collaborate with global teams using Jira, ServiceNow, and Slack for incident escalation
- Document troubleshooting processes and contribute to knowledge base improvements
- Conduct proactive system maintenance and security patch deployments
- Train junior support staff on escalation protocols and best practices
Qualifications
- 3+ years in IT support with night shift experience preferred
- Proficiency in Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- ITIL Foundation certification or equivalent experience
- Excellent written communication for incident reporting
- Ability to work independently with minimal supervision
- CompTIA Security+ or equivalent certification