Job Description
Join our dynamic team as a Night Shift Support Specialist in Plano, TX! This immediate hire opportunity offers competitive pay, flexible scheduling, and the chance to work with cutting-edge technology. We're seeking motivated individuals who thrive in fast-paced environments and are committed to delivering exceptional customer service. Enjoy a supportive work culture with growth potential and comprehensive training. Don't miss this chance to launch your career with a leading tech solutions provider!
Responsibilities
- Provide 24/7 technical support for enterprise software systems via phone, chat, and remote access
- Monitor network infrastructure and troubleshoot critical incidents during night shifts
- Document all support tickets using ticketing systems (Jira/ServiceNow) with detailed resolution steps
- Collaborate with global support teams to escalate complex issues and ensure timely resolution
- Conduct system health checks and preventative maintenance during off-peak hours
- Train junior support staff on protocols and best practices
- Generate weekly performance reports highlighting key metrics and improvement opportunities
Qualifications
- Minimum 2 years of IT support experience in a 24/7 environment
- Proficiency in Windows Server administration and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network connectivity, security protocols, and application issues
- CompTIA A+/Network+ certification or equivalent technical certification
- Exceptional written and verbal communication skills with customer-focused mindset
- Ability to work independently with minimal supervision during night shifts
- Experience with ticketing systems and ITIL framework
- Flexibility to work weekends and holidays as needed