Job Description
Join our dynamic team as a Part-Time Night Shift Support Specialist in Jersey City! We're seeking a tech-savvy professional to provide exceptional customer support during evening hours. This role offers flexible scheduling, competitive pay, and the opportunity to work with cutting-edge technology. If you thrive in fast-paced environments and excel at problem-solving, apply today to become a vital part of our 24/7 operations team.
Responsibilities
- Provide Tier 1 technical support for software/hardware issues via phone, chat, and email
- Monitor and respond to after-hours support tickets within SLA guidelines
- Document incidents, resolutions, and customer interactions in CRM systems
- Collaborate with global teams during critical system outages
- Conduct remote troubleshooting and diagnostics
- Escalate complex issues to senior engineers with detailed context
- Contribute to knowledge base articles and process improvements
Qualifications
- 1+ years of customer support or IT helpdesk experience
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Exceptional written and verbal communication skills
- Ability to work independently during off-peak hours
- Strong problem-solving and multitasking abilities
- Experience with Zendesk, Jira, or similar support platforms
- Available to work 3-4 nights per week (10 PM - 6 AM)
- High school diploma or equivalent; A+/Network+ certification preferred