Job Description
Join our dynamic team as a Remote Tech Support Specialist in Buffalo, NY! Enjoy the freedom of flexible hours while delivering exceptional IT support to clients nationwide. We're seeking tech-savvy professionals who thrive in remote environments and want to balance work with life. This role offers competitive compensation, full benefits, and opportunities for growth in a rapidly expanding tech company.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install and configure software applications across Windows and macOS platforms
- Document all support interactions in our ticketing system with detailed resolution notes
- Collaborate with senior engineers on complex technical escalations
- Conduct remote system maintenance and security updates
- Maintain high customer satisfaction scores through empathetic communication
Qualifications
- 2+ years of technical support experience in remote or hybrid environments
- Proficiency with Windows, macOS, and mobile device troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with helpdesk software (Zendesk, ServiceNow, or Jira)
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection and dedicated home office setup