Job Description
Join our elite 24/7 operations team at NexusTech Solutions! We're urgently seeking dedicated Night Shift Support Specialists to deliver exceptional technical assistance to our global client base. This premium opportunity offers competitive compensation, comprehensive benefits, and a dynamic remote-friendly environment. Be the backbone of our after-hours operations while enjoying premium pay differentials and career advancement pathways. Apply today to secure your spot in our innovative Scottsdale-based tech hub!
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve critical system outages during peak off-peak hours
- Document incidents using ServiceNow with detailed troubleshooting steps
- Collaborate with global teams during cross-continental handovers
- Execute scheduled maintenance windows with zero-downtime precision
- Maintain SLA compliance for response/resolution metrics
- Train junior staff on escalation protocols and SOPs
Qualifications
- 3+ years enterprise-level IT support experience
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Advanced proficiency in Windows Server 2019+ and Linux environments
- Expertise in cloud platforms (AWS/Azure/GCP) and SaaS tools
- Exceptional written communication for after-hour client interactions
- Ability to work independently with minimal supervision
- Experience with Jira/ServiceNow ticketing systems
- Flexibility to work rotating weekends as needed