Job Description
Join CyberCore Solutions as a Remote Tech Support Specialist and become the backbone of our digital transformation journey! We're seeking a tech-savvy professional to deliver exceptional remote support to our Cincinnati-based clients while enjoying the flexibility of working from home. As a key member of our IT Operations team, you'll troubleshoot complex technical issues, implement innovative solutions, and contribute to our award-winning customer service culture.
At CyberCore, we invest in your growth with cutting-edge training programs, competitive benefits, and a collaborative virtual environment. If you're passionate about technology and thrive in remote settings, apply today to join our dynamic team!
Responsibilities
- Provide Tier 2/3 remote technical support for hardware, software, and network issues via phone, chat, and remote desktop tools
- Diagnose and resolve complex system failures involving Windows/Linux environments, cloud platforms (AWS/Azure), and VoIP systems
- Create and maintain detailed documentation of troubleshooting processes, solutions, and knowledge base articles
- Collaborate with cross-functional teams to implement system upgrades and security patches
- Monitor ticket queues with SLA adherence and proactively address recurring client issues
- Train end-users on new technologies and best practices for digital security
- Contribute to IT infrastructure improvement projects and automation initiatives
Qualifications
- 3+ years of experience in remote desktop support with proven troubleshooting expertise
- CompTIA A+, Network+, or Security+ certification required
- Advanced knowledge of Windows 10/11, macOS, Linux, and virtualization technologies
- Experience with ticketing systems (Zendesk, ServiceNow) and remote access tools (TeamViewer, AnyDesk)
- Strong analytical skills with ability to diagnose complex technical issues independently
- Excellent written and verbal communication skills for remote client interactions
- Experience supporting cloud services (O365, AWS, Azure) and network infrastructure
- Ability to work flexible hours including occasional on-call support rotations