Job Description
Join TechSolve Inc. as a Part-Time Remote Tech Support Specialist and empower businesses with seamless IT solutions! We're seeking a tech-savvy professional to provide exceptional remote technical assistance to clients across Baltimore and beyond. Enjoy flexible hours while troubleshooting hardware/software issues, optimizing system performance, and delivering world-class customer service. If you're passionate about technology and helping others thrive, this is your opportunity to make an impact!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Install, configure, and maintain operating systems (Windows/macOS)
- Provide clear technical guidance to non-technical users
- Document incidents, solutions, and system configurations
- Collaborate with senior technicians on complex escalations
- Conduct periodic system maintenance and updates
- Monitor network security protocols and best practices
Qualifications
- 1+ years of technical support experience
- Proficiency with remote desktop software (TeamViewer, AnyDesk)
- Strong knowledge of OS troubleshooting (Windows 10/11, macOS)
- Excellent written and verbal communication skills
- A+ or CompTIA Network+ certification preferred
- Experience with ticketing systems (Zendesk, Jira)
- Ability to work independently with minimal supervision
- High-speed internet connection required