Job Description
Launch your IT career with our comprehensive paid training program! TechSolve Solutions is seeking motivated Remote Tech Support Specialists to join our growing team in Stockton, CA. Enjoy the flexibility of remote work while gaining hands-on experience with cutting-edge technology. No prior experience required – we'll invest in your success through structured training and mentorship. Join a culture that values growth, innovation, and work-life balance.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document troubleshooting steps and customer interactions using ticketing systems
- Collaborate with senior engineers on complex technical escalations
- Deliver exceptional customer service with patience and clear communication
- Complete certification training modules within specified timelines
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong written and verbal communication skills
- Ability to learn technical concepts quickly
- Self-motivated with excellent time management
- Reliable high-speed internet connection
- Must pass background check and drug screen