Job Description
Join our dynamic team as a Part-Time Night Shift Support Specialist at Sacramento Tech Solutions! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This role offers flexible scheduling, competitive compensation, and opportunities for career growth in a fast-paced environment. If you're a problem-solver with a passion for technology and customer satisfaction, we encourage you to apply today!
Responsibilities
- Provide remote technical support to clients via phone, chat, and email during overnight shifts
- Troubleshoot hardware, software, and network issues for diverse client systems
- Document all support interactions and resolutions in our CRM system
- Escalate complex issues to senior technicians with detailed context
- Monitor system alerts and perform proactive maintenance tasks
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain high customer satisfaction scores with prompt and effective solutions
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- 1+ years of technical support experience in a 24/7 environment
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Strong diagnostic skills and ability to work independently during off-hours
- Excellent communication skills and customer service orientation
- CompTIA A+ certification or equivalent technical certification
- Ability to handle high-pressure situations with professionalism
- Flexibility to work weekends and holidays as needed