Job Description
Join TechSolve Inc.'s award-winning remote support team and become the hero of our Oakland clients' digital experiences! As a Remote Tech Support Specialist, you'll empower users through seamless troubleshooting and world-class customer service—all from the comfort of your home office. We offer competitive benefits, flexible schedules, and cutting-edge tools to accelerate your career in IT support.
Why TechSolve? Our remote-first culture fosters innovation and work-life balance. Enjoy comprehensive health benefits, professional development stipends, and monthly team-building virtual events. We're committed to your growth with paid certifications and mentorship programs.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support tools
- Provide exceptional customer service across phone, chat, and email channels
- Document cases accurately in CRM systems (ServiceNow/Jira)
- Collaborate with Tier 2 engineers for escalated technical challenges
- Conduct remote system configurations and software deployments
- Train users on cybersecurity best practices and company protocols
- Monitor ticket queues with SLA adherence and proactive follow-ups
Qualifications
- 3+ years of remote IT support experience
- Proficiency with Windows/macOS, Active Directory, and networking fundamentals
- CompTIA A+/Network+ or equivalent certification
- Experience with remote support tools (TeamViewer, AnyDesk, or Splashtop)
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Valid California driver's license for occasional on-site visits
- Bachelor's degree in IT or related field preferred