Job Description
Are you looking for an immediate opportunity to advance your career in IT Support? Apex Technical Solutions is currently hiring Night Shift Support Specialists to join our growing team in Chula Vista, CA.
As a key member of our support team, you will provide top-tier technical assistance to our clients, ensuring seamless operations during our peak evening hours. We value dedication, problem-solving skills, and a customer-first mindset.
Why Join Us?
- Immediate Start: Begin your new role within days with our streamlined hiring process.
- Night Shift Premium: Competitive hourly rate plus shift differential for evening work.
- Modern Environment: Work in a state-of-the-art facility in the heart of Chula Vista.
- Professional Growth: Clear pathways for career advancement in IT support.
Responsibilities
- Provide technical support via phone, email, and remote desktop tools to resolve hardware and software issues for end-users.
- Troubleshoot network connectivity problems, printer failures, and server outages efficiently during off-hours.
- Document technical issues, resolutions, and customer interactions in the internal knowledge base.
- Collaborate with the day-shift support team to ensure continuity of service and seamless handovers.
- Escalate complex technical issues to senior engineers or third-party vendors when necessary.
- Conduct routine system checks to ensure operational stability during the night shift.
Qualifications
- High school diploma or equivalent required; Associate degree in Information Technology or related field preferred.
- Proven experience in a technical support role or a strong aptitude for IT troubleshooting.
- Strong understanding of operating systems (Windows 10/11) and common office software (Microsoft Office Suite).
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM) on a full-time basis.
- Ability to work independently, manage time effectively, and maintain high accuracy under pressure.