Job Description
Join our elite night shift support team and earn a $5,000 sign-on bonus! TechSolutions Inc. is seeking dedicated Night Shift Support Specialists to provide critical 24/7 technical assistance to our enterprise clients. This premium role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Raleigh's thriving tech hub.
Why You'll Love This Role:
- Generous $5,000 sign-on bonus paid after 60 days
- Comprehensive health/dental/vision insurance
- Tuition reimbursement and professional development
- Modern remote-first work environment
- Clear advancement pathway to senior roles
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients via phone, chat, and remote access
- Monitor and resolve system alerts during overnight hours (10 PM - 6 AM)
- Document all incidents using ServiceNow with detailed resolution steps
- Collaborate with global support teams during escalation scenarios
- Conduct proactive system health checks and maintenance
- Train junior staff on troubleshooting methodologies
- Develop knowledge base articles for recurring issues
Qualifications
- 3+ years in enterprise IT support or helpdesk role
- CCNA or CompTIA Security+ certification required
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Experience with monitoring tools (SolarWinds, Datadog)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to work weekends and holidays as needed