Job Description
Join our elite 24/7 operations team as a Night Shift Support Specialist in Seattle. We're seeking dedicated professionals to maintain seamless service delivery during critical overnight hours. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic tech environment. This direct-hire position offers stability, premium pay rates, and a supportive team culture.
Why Join Us?
• Industry-leading compensation package
• Health/dental/vision insurance
• 401(k) with company match
• Tuition reimbursement program
• Flexible scheduling options
Responsibilities
- Provide Tier 2 technical support for enterprise software and hardware systems
- Monitor network infrastructure and resolve critical incidents during overnight hours
- Collaborate with global teams to maintain service level agreements
- Document troubleshooting procedures and knowledge base articles
- Execute scheduled system maintenance and updates
- Escalate complex issues to senior engineers with detailed context
- Contribute to continuous improvement of support workflows
Qualifications
- 3+ years of technical support experience in a 24/7 environment
- Proficiency with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network and application issues
- CompTIA Network+ or equivalent certification preferred
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ITIL or DevOps methodologies
- Availability to work 11 PM - 7 AM, including weekends